Introduction
These terms and conditions set out the legal terms that apply to your use of the website Cavielle.com.
Your purchase of any of the products offered on the Site is subject to these terms and conditions and by placing an order for any Product you are agreeing to be bound by them.
Intellectual Property
All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos and images, is the sole property of Cavielle. All Content is protected including but not limited to laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.
Products
The Products are owned and sold on the Website by Cavielle. Cavielle attempts to be as accurate as possible in all descriptions of the Products. However, we cannot guarantee that any descriptions are totally accurate and complete. The images of the Products are for reference only. We cannot guarantee that your computer’s display of the colors accurately reflects the actual color of the Products.
The Products available on the Site are for personal use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. We reserve the right to refuse orders for any reason we find convenient. Cavielle doesn’t have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Orders
Products can be ordered by selecting an items and then following the instructions that will appear on-screen. You can correct any errors up until the point at which click the “Place Order” button on the checkout page.
All orders are subject to acceptance by us. We are not obliged to accept your order and may, decline to accept any order. You acknowledge that by clicking on the “Place Order” button, you are obliged to pay for the Product or products on the order. We will confirm the acceptance of your order by sending you an email that confirming the shipping of the Product. After which point we will be under a legal duty to supply you with goods that are in conformity with the Contract.
Shipping
Orders must be fulfilled by the delivery date specified on the shipping confirmation e-mail we sent you upon acceptance of the order.
Your order will be delivered to the delivery address you specify during your ordering process.
The shipping will be delivered by a trusted courier under their own conditions.
International orders, may be inspected by customs authorities and subject to import duties and taxes which will have to be paid upon delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. You can contact your local customs office for further information before placing your order.
You are responsible to comply with any and all applicable laws and regulations of the country of delivery.
Prices
If you are shipping inside the US, prices do not include sales tax and delivery costs, both of which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping bag, and have indicated your shipping address and selected your delivery method.
If you are shipping to Europe, prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping bag and have selected your delivery method.
Payments
We will accept payments made by credit card and debit card.
All transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. It is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Returns
By placing an order you accept the obligation to take fair care of the products while they are in your possession, and return them in the same condition in which you receive them.
Products should be returned undamaged and unused with their original tags. They must be returned inside a shipping box, in their original packaging, including any boxes branded cards, and dust bags.
If you fail to comply with these obligations we are free to deduct from the refund an amount to reflect the diminished value of the Product that might be up to the full price of the Product.
We do not accept returns or cancelations of any product that has been personalized in any form or shape.
We will only refund you for your order in the case that the product is damaged or that we have not shipped the correct product.
If you would like to make a return, you can contact our client services, at clientservice@cavielle.com
Exchanges
At this time, we do not accept exchanges.
Product Quality
All items receive a quality inspection right before their shipment. Due to the nature of leather, any scars and scratches should not be considered a defect and will not be subject for an exchange. Outside of this, if you receive an item that is not in perfect condition please contact Client Services within 7 days of receiving the item.
What you are allowed to do on the site
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation.
Content
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Contacting Us
Please submit any issue related to these terms and conditions by sending an email to clientservices@Cavielle.com and we will respond as soon as possible.